Customer Satisfaction

Our company has constantly regarded customer satisfaction as a target. It is our main business target to detect what our customers expect from our company and services by always following the changes in customer values and behaviours systematically, and fulfil these expectations unconditionally.

We commit to our customers, employees and other shareholders of our company in accordance with the conditions of our Customer Satisfaction Management System and regard as a mission to share with the public that:

Our customers can communicate their complaints, demands and suggestions to our Company easily and free of charge,

We provide our services by putting ourselves into our customers' shoes and through empathetic approach,

Our employees are in the base of customer satisfaction, and we carry out the required corrective and preventive actions in order to prevent reoccurrence of the same complaint.